INSTITUTE FOR CROSS CULTURAL MANAGEMENT

ICCM Team

Richard Griffith, PhD

ICCM Executive Director

  Richard Griffith, PhD

Dr. Griffith is a Professor in the Industrial Organizational Psychology program and the Director of The Institute for Cross Cultural Management at the Florida Institute of Technology. He received his doctoral degree in I/O Psychology from The University of Akron in 1997. He is the co-editor of the book "A Closer Examination of Applicant Faking Behavior" and the upcoming book "The Age of Internationalization: Developing an International Organizational Psychology Curriculum." He is the author of over 75 publications and presentations in the area of selection and the co- editor of the recent special edition of Human Performance, Uncovering the Nature of Applicant Faking Behavior. Dr. Griffith is a member of the International Association of Applied Psychologists, the European Association of Work and Organizational Psychology, the International Society for the Study of Individual Differences, and the Society of Industrial Organizational Psychology, where he serves on the International Affairs Committee. His work has been featured in Time magazine and The Wall Street Journal.

Agnes Flett, BA (Hons), MSc, Grad. BPS, FCIPD

ICCM Business Director

Agnes Flett, BA (Hons), MSc, Grad. BPS, FCIPD

Ms. Flett is Business Director for ICCM. She is also Managing Director of Interims for HR Ltd., in the UK, providing HR consulting and Interim HR solutions for medium and large sized businesses with international operations. Ms. Flett has over 20 years extensive experience in I/O psychology/HR working in multiple industry sectors; oil and gas, manufacturing, not for profit, retail and professional services, in senior national, regional and global leadership roles and has worked at board level. She has traveled extensively and lived and worked in the Middle East as well as the UK. Prior to founding her own Company, she worked for KPMG, one of the largest professional services companies in the world and one of the Big Four. She held 3 senior HR leadership roles with them over a 10 year period, all with a focus on change transformation. As Global Head of Talent/Performance Management with a reach of over 110,000 employees in over 150 countries, she was accountable for leading global strategic change. She is currently a PhD student in I/O Psychology with an international concentration at Florida Institute of Technology in the USA. She is a graduate member of the British Psychological Society, a Fellow of the Chartered Institute of Personnel of Development, a member of the Society for Industrial and Organizational Psychologists and a member of the Society for Human Resources Management.

Jessica L. Wildman, PhD

ICCM Research Director

Jessica L. Wildman, PhD

Jessica L. Wildman, PhD, is an Assistant Professor in the Industrial Organizational Psychology program and the Research Director of the Institute for Cross Cultural Management at the Florida Institute of Technology. She earned her PhD in industrial/organizational psychology from the University of Central Florida in 2011 under the direction of Dr. Eduardo Salas. Since 2007, she has co-authored eleven book chapters and ten refereed journal articles and has personally presented over twenty times at professional conferences on topics including cultural competence, trust development and repair, global virtual teams, team cognition, and team effectiveness. Dr. Wildman has experience designing and managing international research as a part of a federally funded multidisciplinary university research initiative (MURI) and developing training for the calibration of trust in military swift starting action teams for a small business innovative research (SBIR) project. She was awarded the Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC) doctoral scholarship in 2010 and the Interdisciplinary Network for Group Research (INGRoup) best conference poster award in 2009 for her work on measuring trust and distrust as separate attitudes. Dr. Wildman and Dr. Griffith are currently co-editing a book entitled “Leading Global Teams: Translating the Multidisciplinary Science to Practice.” Her current research interests include interpersonal trust dynamics across cultures, multicultural work performance, and global virtual team processes and performance.

ICCM Steering Committee

Beth Gitlin, MBA/MA

Beth Gitlin, MBA/MA

Ms. Gitlin serves as co-chair of the Institute for Cross Cultural Management (ICCM) steering committee. She is President/Owner of Global Passages in Melbourne, Fl. Her company provides international trade consulting for medium and large-sized businesses. Ms. Gitlin has 20 years of experience in retailing, manufacturing and importing/exporting consumer packaged goods in a global environment. Prior to owning Global Passages, she was VP of Imports and Product Development for General Foam Plastics Corporation, a manufacturer and importer/exporter of seasonal products. Additionally, she served 9 years with Wal-Mart in various merchandising and international positions with responsibilities involving trade with over 26 different countries. Previously, she served 4 years as a Lieutenant in the US Army. Ms. Gitlin teaches Cross Cultural Management, Global Business Perspectives and Essentials of Business Development courses at Florida Institute of Technology’s College of Business. She is currently a Ph.D. candidate in Industrial/Organizational Psychology at Florida Institute of Technology with an International Concentration. She is a member of the Society for Industrial and Organizational Psychologists and Rotary International.

Curtis Curry, MBA/MA/ABD

Curtis Curry, MBA/MA/ABD

Mr. Curry has trained over 20,000 leaders and individual contributors from companies around the world including Roche, Kraft, Disney, Ford Visteon, and the largest NASA contractor, United Space Alliance, among others. Currently President of Quality Learning International, he has facilitated scores of leadership programs in North America, Europe, Asia, and Latin America. Curtis served as Director of Training, Center for Business & Industry, Miami-Dade College; Director, World Trade Institute of the Americas; and Director, Peace Corps Training Center for Honduras and Nicaragua (Entrena/CHP). He has spearheaded the development of over 100 courses and workshops, is certified in a number of DDI, Covey, CCL, CPP, Center for Conflict Dynamics, Herrmann International, and Zenger-Miller products, and is a qualified administrator for Kozai Group’s Global Competencies Inventory and Intercultural Effectiveness Scale. He teaches international management and global leadership at Florida Institute of Technology. He speaks fluent Spanish (has taught more than two dozen leadership workshops in Spanish), French and conversational Portuguese. He is a member of the Worldwide Association of Business Coaches, the International Association of Coaches, the American Society for Training and Development (ASTD), and the Society for Intercultural Education, Training, and Research.

Lisa Steelman, PhD

Lisa Steelman, PhD

Dr. Steelman is Associate Professor and Program Chair of the Industrial/ Organizational Psychology program at Florida Institute of Technology. She also directs the Center for Organizational Effectiveness at Florida Tech which is a campus-based management consultancy. Her particular expertise lies in organizational and human capital metrics, and the measurement of performance. She frequently consults in the areas of performance management, employee survey programs, and 360-degree feedback and feedback processes. Dr. Steelman has managed large-scale projects for a number of Fortune 500 companies and not-for profit organizations across a broad range of industries including: financial services, manufacturing, electronics, and law enforcement agencies. She has designed and implemented both large and small-scale employee survey projects including initiatives in employee attitudes, linkage research, upward feedback, organizational culture, 360-degree feedback, exit interviews, and training needs analysis. Lisa has also helped organizations develop and implement performance management and feedback programs. She also conducts training programs and workshops in a variety of areas including: leadership, coaching, performance management and teambuilding. She is the author of several articles and is currently the editor of The Industrial/Organizational Psychologist. She received her Ph.D. and M.A. in I/O psychology from University of Akron in Akron Ohio.

Marinus VanDriel, PhD

Marinus VanDriel, PhD

Dr. Van Driel obtained his doctorate in Industrial/ Organizational Psychologist from Florida Institute of Technology. He currently serves as president of Van Driel Consulting, Inc. Dr Van Driel has provided strategic guidance and spearheaded a variety of research, training evaluation, as well as psychometric projects for numerous government entities. He is working with the Defense Equal Opportunity Management Institute (DEOMI) toward the improvement of an organizational climate survey that is administered annually to over a million respondents. In the public sector, he has worked in the management development department of Ahold, one of the world’s largest grocers, where he created manager assessment systems and assessed managerial staff throughout the United States as well as helped manage training courses provided around the globe. Moreover, he has evaluated the effectiveness language training programs as well as the psychometric properties of internationally renowned language proficiency assessment instruments including the Oral Proficiency Interview. Dr Van Driel’s research interests include the conceptualization of cross-cultural competence at the individual as well as the organization level. He has examined the quality of numerous psychometric instruments including the GLOBE values measure and the Cultural Intelligence Scale. Additionally, he is an adjunct instructor for the Nathan M. Bisk College of Business at Florida Institute of Technology.

Rana Moukarzel, ABD

Rana Moukarzel, ABD

Ms. Moukarzel is a PhD candidate in Industrial-Organizational (I-O) Psychology with an international concentration at Florida Institute of Technology (FIT). She currently serves as a Senior Associate Consultant for ICCM. Her expertise in the Arab region and culture makes her an invaluable asset to ICCM in managing different grants and projects related to cross-cultural competence and global leadership. Moreover, she has evaluated the validity and effectiveness as well as the psychometric properties of available cross-cultural competence scales, providing insights and guidance in the evaluation of this competency. Ms. Moukarzel is also an internal consultant for Publix Super Markets, one of the largest and fastest-growing employee-owned supermarket chain in the United States, where she provides expertise on the development and implementation of HR processes in areas such as selection, performance evaluation, succession planning, and staffing. Her expertise cover feedback and performance management, organizational politics, organizational citizenship behavior, training development and evaluation, and cross-cultural/intercultural competence. Ms. Moukarzel is a member of the Society for Industrial and Organizational Psychologists, the Society for Human Resources Management, and the Academy of Management. She earned her Master’s in I-O Psychology from Florida Institute of Technology. 

William Gabrenya, PhD

William Gabrenya, PhD

William Gabrenya received his Ph.D. in Social Psychology in the joint Psychology-Sociology program at the University of Missouri-Columbia and is now a professor of Psychology at Florida Institute of Psychology. He has lived, worked or lectured at universities in Taiwan, Germany, and China. He has been the editor of the Cross-Cultural Psychology Bulletin since 1995. He served two terms as chair of the IACCP Communication and Publications Committee and was elected Secretary-General of IACCP in 2008.Prof. Gabrenya’s research has focused primarily on social and personality topics within cross-cultural psychology with an area interest is Chinese society. His current research topics include culture competence, expatriate/repatriate adjustment and readjustment, training for overseas work, modernity/modernization processes, and cultural differences in sexual behavior. He has also conducted research and published in the areas of indigenous psychology movements. Prof. Gabrenya has been involved in international education in his university and internationally, serving as chair of his college’s International Education Committee in 2009-10 and representing it to the university’s Internationalizing the Campus Committee. He has presented papers at international conferences on international teaching collaborations with colleagues in China, Taiwan, and Poland; and has worked to establish the International Education Special Interest Group within IACCP.

ICCM Contributors

Erin Moeser-Whittle, PhD

Research Scientist

Erin Moeser-Whittle, PhD

Erin Moeser-Whittle received her PhD in Industrial/Organizational Psychology in 2008 from the Florida Institute of Technology. She began working for the Institute for Cross Cultural Management (ICCM) at the Florida Institute of Technology in the spring of 2012. Prior to joining the team at the ICCM, Erin worked at the Defense Equal Opportunity Management Institute (DEOMI) for almost four years, starting as a Graduate Research Fellow in 2007. In her time at DEOMI she performed research in the areas of military equal opportunity, cross-cultural competence, work-life balance, and was the head of the DEOMI simulation training lab. Erin’s main areas of interest are equal opportunity/equal employment opportunity, cross-cultural interactions and training, work-life balance, and quantitative statistics. She is currently serving as a Visiting Assistant Professor in the Industrial/Organizational Psychology department at FIT for the 2012 – 2013 school year.

Erin Richard, PhD

Erin Richard, PhD

Erin Richard, Ph.D. is an Associate Professor of I/O Psychology at Florida Institute of Technology. Her research focuses on emotions in the workplace, especially the topics of organizational display rules and strategies for emotion regulation. She also conducts research on individual differences related to employee motivation. Dr. Richard leads the Emotion in the Workplace Research Team, which conducts research on a variety of affect-related topics relevant to employee productivity and well-being. The team is currently conducting research in three key areas: (1) the expression and perception of affect and aggression in work-related email, (2) the role of trainee emotional characteristics in flight training success, and (3) the influence of emotional abilities on cross-cultural effectiveness. Dr. Richard’s applied work lies mainly in the areas of employee training and organizational survey design and analysis. She earned her Ph.D. in I/O Psychology from Louisiana State University.


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