ICCM was founded to serve as a resource for global organizations facing the challenges of operating in a global environment. We provide answers to difficult cross-cultural issues through innovative, rigorous research. We then translate and transfer those findings into well-designed solutions for the real world needs of global organizations. Our management team has more than fifty years of experience leading international teams, working with executives to improve their organizations, and conducting research.
Richard L. Griffith
Executive Director, ICCM
- 10 years of experience in executive coaching focusing on international communication
- Led culture-related research contracts for the Department of Defense
- Editor of The Age of Internationalization and Leading Global Teams
- Work featured in Time magazine and The Wall Street Journal
- Ph.D. in Industrial/Organizational Psychology from the University of Akron
Dr. Griffith is the Executive Director of The Institute for Cross Cultural Management at the Florida Institute of Technology. He is the author of over 75 publications and presentations in the area of personnel selection and is the editor and author of several books, chapters, and journals on the topic. He has conducted funded research for the Department of Defense examining the measurement and training of cross-cultural competence and the development of region specific cultural databases. Dr. Griffith provides coaching in global leadership and executive presentations, specializing in presentations conducted abroad. He is the Associate Editor of the European Journal of Psychological Assessment and the co-editor of "The Age of Internationalization" and the upcoming book "Leading Global Teams: Translating the Multidisciplinary Science to Practice". His work has been featured in Time magazine and The Wall Street Journal. He received his doctoral degree in I/O Psychology from The University of Akron in 1997.
Business Director, ICCM
- 20 years of experience in corporate talent management across multiple sectors
- International executive experience in Fortune 100 company
- Led strategic change, restructures, & merger and acquisitions in over 150 countries
- Designed and implemented global people strategies in several distinct cultural regions
- More than 30 awards for change management processes including Best UK Company
Agnes Flett is the Business Director for Institute for Cross Cultural Management. She is also Managing Director of Interims for HR Ltd., in the UK, providing HR consulting and Interim HR solutions for medium and large sized businesses with international operations. Ms. Flett has over 20 years extensive experience in I/O psychology/HR working in multiple industry sectors; oil and gas, manufacturing, not for profit, retail, travel, corporate communications, recruitment services and professional services, in senior national, regional and global leadership roles and has worked at board level. She has traveled extensively and lived and worked in the Middle East as well as the UK. Prior to founding her own Company, she worked for KPMG, one of the largest professional services companies in the world and one of the Big Four. She held 3 senior HR leadership roles with them over a 10 year period, all with a focus on change transformation. As Global Head of Talent/Performance Management with a reach of over 110,000 employees in over 150 countries, she was accountable for leading global strategic change. She has a MSc in Occupational Psychology from the University of London and is currently a PhD student in I/O Psychology with an international concentration at Florida Institute of Technology in the USA. She is a graduate member of the British Psychological Society, a Fellow of the Chartered Institute of Personnel of Development, a member of the Society for Industrial and Organizational Psychologists and a member of the Society for Human Resources Management.
Jessica L. Wildman
Research Director, ICCM
- 10 years of experience in funded research environment
- Led international team for a multidisciplinary university research initiative (MURI)
- More than fifty scholarly works on culture, trust, and teams in the workplace
- Editor of Leading Global Teams: Translating the Multidisciplinary Science to Practice
- Ph.D. in Industrial/Organizational Psychology from the University of Central Florida
Jessica L. Wildman, PhD, is an Assistant Professor in the Industrial Organizational Psychology program and the Research Director of the Institute for Cross Cultural Management at the Florida Institute of Technology. She earned her PhD in industrial/organizational psychology from the University of Central Florida in 2011. She has co-authored eleven book chapters and ten refereed journal articles and has personally presented over twenty times at professional conferences on topics including cultural competence, trust development and repair, global virtual teams, team cognition, and team effectiveness. Dr. Wildman has experience designing and managing international research as a part of a federally funded multidisciplinary university research initiative (MURI) and developing training for the calibration of trust in military swift starting action teams for a small business innovative research (SBIR) project. She was awarded the Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC) doctoral scholarship in 2010 and the Interdisciplinary Network for Group Research (INGRoup) best conference poster award in 2009 for her work on measuring trust and distrust as separate attitudes. Dr. Wildman is currently co-editing a book entitled “Leading Global Teams: Translating the Multidisciplinary Science to Practice.” Her current research interests include interpersonal trust dynamics across cultures, multicultural work performance, and global virtual team processes and performance.
Marketing Analysis Director, ICCM
- 25 years of experience in international advertising and public relations
- Rebranded more than 160 companies worldwide
- Established track record of success in over 40 business sectors
- Expert in advertising and marketing strategy specializing in branding and image development
- Author of “Marketing Strategy. No Shortcuts.”
Michael Wargo has been President and Creative Director of Southeast Media Group, a national full-service advertising/PR firm, for more than 22 years. His unique research-based methodology resulted in a highly respected track record of successes in more than 40 industries. He has specialized in branding and image development, and has launched or rebranded more than 160 companies worldwide. Mr. Wargo has recently authored the book “Marketing Strategy. No Shortcuts.” which is soon to be published, and is a comprehensive guide to the methodology and hard-work philosophy earning him his status as an expert in advertising and marketing strategy. Mr. Wargo was engaged to play a pivotal role in the development of the ICCM marketing and branding. His savvy and experience and performance made him the perfect choice to head our intercultural branding and marketing analysis division.
ICCM Senior Fellow
Beth Gitlin, MBA/MA
Ms. Gitlin serves as co-chair of the Institute for Cross Cultural Management (ICCM) steering committee. She is President/Owner of Global Passages in Melbourne, Fl. Her company provides international trade consulting for medium and large-sized businesses. Ms. Gitlin has 20 years of experience in retailing, manufacturing and importing/exporting consumer packaged goods in a global environment. Prior to owning Global Passages, she was VP of Imports and Product Development for General Foam Plastics Corporation, a manufacturer and importer/exporter of seasonal products. Additionally, she served 9 years with Wal-Mart in various merchandising and international positions with responsibilities involving trade with over 26 different countries. Previously, she served 4 years as a Lieutenant in the US Army. Ms. Gitlin teaches Cross Cultural Management, Global Business Perspectives and Essentials of Business Development courses at Florida Institute of Technology’s College of Business. She is currently a Ph.D. candidate in Industrial/Organizational Psychology at Florida Institute of Technology with an International Concentration. She is a member of the Society for Industrial and Organizational Psychologists and Rotary International.
Curtis Curry, MBA/MA
Mr. Curry has trained over 20,000 leaders and individual contributors from companies around the world including Roche, Kraft, Disney, Ford Visteon, and the largest NASA contractor, United Space Alliance, among others. Currently President of Quality Learning International, he has facilitated scores of leadership programs in North America, Europe, Asia, and Latin America. Curtis served as Director of Training, Center for Business & Industry, Miami-Dade College; Director, World Trade Institute of the Americas; and Director, Peace Corps Training Center for Honduras and Nicaragua (Entrena/CHP). He has spearheaded the development of over 100 courses and workshops, is certified in a number of DDI, Covey, CCL, CPP, Center for Conflict Dynamics, Herrmann International, and Zenger-Miller products, and is a qualified administrator for Kozai Group’s Global Competencies Inventory and Intercultural Effectiveness Scale. He speaks fluent Spanish, French and conversational Portuguese. He is a member of the Worldwide Association of Business Coaches, the International Association of Coaches, the American Society for Training and Development (ASTD), and the Society for Intercultural Education, Training, and Research.